Burkett's Pool Plastering, Inc. is a well-known pool remodeling and renovation company in Northern California, established in 1989. With over 35 years of experience, they have a skilled team capable of handling projects of any size. The company is recognized for their high standards in customer service, product selection, and craftsmanship. Customers often praise the professionalism of the team and the quality of the finished products, whether it's a pool resurfacing, conversion, or expansion.
Recent reviews highlight the company's dedication to customer satisfaction. Customers appreciated the clear and detailed quotes provided by Marlon Mader, who also helped with material samples to choose the perfect finish for their pools, resulting in incredible final looks. The customer service representative, Kat Brown, was praised for her friendly, proactive, and professional communication throughout the process, making the experience smooth and stress-free. The Project Manager, Marshall Croom, was commended for keeping everything on schedule, paying close attention to detail, and coordinating the team efficiently to ensure a beautiful finish.
Over the last 7 years, customers have found Burkett's to be polite, respectful, and attentive to their needs, especially regarding water features, fountains, and ambient lighting. However, some reviews mention mixed experiences. One customer noted that while Jason pitched the job helpfully and the team removing old plaster worked hard, there were unexpected costs related to permits and additional work, which added about $7,000 over the budget. They also mentioned issues with uneven color and some concerns about the filter during drain setup. Despite these issues, the pool's appearance was praised, though one customer felt the overall experience was not as impressive as others. Nonetheless, the company’s team, including Froggy Fence, was recognized for going above and beyond in some aspects.
