About New Valley Day Spa
New Valley Day Spa in Reseda, CA offers a range of services designed to help clients relax and feel rejuvenated. The spa provides various massage therapy sessions, as well as a sauna, jacuzzi, and other spa services. Clients appreciate the convenience of a spa that offers a variety of services in one location. While some reviewers note that the facility could use updating, others praise the cleanliness and the hot temperature of the sauna and steam room. The spa is considered a good value for the price. Reviewers have found the staff to be professional and skilled, with particular praise for a masseuse named Leona. The spa experience is generally described as straightforward and satisfying.
The place doesn’t look well kept. Sheet looked really old. There was a stale smell. The massage therapist shorted the time by 10 mins. They massaged over the sheet. No oils. Disappointed.
Obnoxious korean ladies yelling at each other. Annoyed korean women yelling at customer locker drama. Hot tub out of order. Sauna out of order. Steam room working. Ok massage no oil used.
I had a gift card from here and that was the only reason I decided to go. knowing about the bad reviews didn't have much expectations.. but it was much worse. first of all the attitude when I presented the gift card was unbelievable. Bad costumer service and bad business when I was told "gift card expires after one year" lol No it doesn't. there is no indication of that on the card. And even if it was going to "expire" means the value will be equivalent to what it was paid and May be additional fee for raised prices. That's only valid if printed on the gift card. -location has ton of parking in not so great neighborhood next to laundromat. -woman and men separate spa -cleanliness was definitely not a priority. Noticeable dirt, dust, and MOLD -towels were old and rough -lockers used 4 digits codes. -showers had old plastic shower curtains -hot tub was not HOT -dry spa was not working -steam room smelled funky (moldy) and visible mold by door area -shower water didn't get hot. (room temperature) -massage done by Tina was mehhh. However the scrub was excellent. she definitely did a great job and that deserved a star. -prices are on the lower side but still feels too much for this place. Honestly can't see This place being open for much longer.. there was only one other costumer. And I wouldn't go back.