Day Creek Optometry

I do like this place, but my recent experience makes me want to switch! I did get my glasses as promised, but things went south when I asked for an itemized receipt. The amount shown paid did not match the amount charged to my FSA debit card. Called them, seemed responsive at first and then went silent for two weeks, which led to the suspension of my FSA card. Had to call them again and got a partial receipt for the remaining charges, assured rest will be refunded to FSA card. I don’t think they will. Not happy with the explanation offered, they should get itemized receipts accurate! In summary, like their service, but don’t trust their billing!

I accompanied my husband last week to his appointment and was pleased with the customer service! We switched our insurance and were unsure of our benefits but Aylin explained them to us and cleared up any questions we had. Choosing and purchasing glasses was a smooth experience, thanks to her! On top of that, she really went above and beyond to let us know that the lab had finished my husband’s glasses and that she would follow up and let us know when they arrived to the store. I really appreciated that detail given our busy schedule. I don’t usually leave reviews but I had to with this last visit!

Recently took my wife an myself here to get glasses and contacts. The overall experience was great. Very helpful staff overall. Marissa made sure we were well taken care of and explained how my insurance worked so I understood my options. Definitely recommend this place especially if your an ironworker ??. I will continue to bring my business here moving forward.