I have no complaints about the customer service or the kindness of the staff when my mom, Gabriella Moreno Luna, passed away. They were compassionate, caring, and professional, and I truly appreciate that during such a difficult time.
What was very disappointing, however, is that in a small town like this, no one checked with other funeral homes to see if my mom had prior arrangements already in place.
Sadly, the people in charge of my mother’s estate chose to ignore her wishes of being cremated with the arrangements she had made at Porterville Funeral and Cremation Center. Because of this, my mother’s final wishes were not... read full review
May 2024
Ernesto was amazing, the gentleman who did my dad’s service and burial were amazing and kind. But when I went to pick up my dad’s certificate the lady in the office was extremely rude and unprofessional. Caught me off guard giving she works at a funeral service.
June 2021
My sisters and I had to cremate our mother not that this expirence was not bad enough. The funeral director, Ernesto, did not explain the various packages. Ernesto lacked warmth never heard I am sorry about your mom. Ernesto started a meeting without all parties being present. I feel that Ernesto needs sensitivity training. A person cannot run a business without compassion for the family. I understand it is a business. The people you are serving, that their loved ones. These people already have to deal with the impact of their loved one being absent from their life.I just wondered how Ernesto would feel if that was his loved one and the roles were reversed. I was not... read full review
I have no complaints about the customer service or the kindness of the staff when my mom, Gabriella Moreno Luna, passed away. They were compassionate, caring, and professional, and I truly appreciate that during such a difficult time.
What was very disappointing, however, is that in a small town like this, no one checked with other funeral homes to see if my mom had prior arrangements already in place.
Sadly, the people in charge of my mother’s estate chose to ignore her wishes of being cremated with the arrangements she had made at Porterville Funeral and Cremation Center. Because of this, my mother’s final wishes were not... read full review
Ernesto was amazing, the gentleman who did my dad’s service and burial were amazing and kind. But when I went to pick up my dad’s certificate the lady in the office was extremely rude and unprofessional. Caught me off guard giving she works at a funeral service.
My sisters and I had to cremate our mother not that this expirence was not bad enough. The funeral director, Ernesto, did not explain the various packages. Ernesto lacked warmth never heard I am sorry about your mom. Ernesto started a meeting without all parties being present. I feel that Ernesto needs sensitivity training. A person cannot run a business without compassion for the family. I understand it is a business. The people you are serving, that their loved ones. These people already have to deal with the impact of their loved one being absent from their life.I just wondered how Ernesto would feel if that was his loved one and the roles were reversed. I was not... read full review