About Great Clips
Great Clips in Pleasanton, CA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. They're open evenings and weekends, and no appointment is needed. With Clip Notes, they save your haircut details to ensure a consistent and personalized experience. Whether you're visiting for a quick trim or a fresh new look, they provide friendly service. The place is always clean and neat, and they greet customers and ask if they've checked in. One reviewer has been coming to Great Clips for years and generally had good experiences, but occasionally gets a stylist who isn't focused on the details. The tip is to call ahead to ensure a preferred stylist is working. Another reviewer, Olga, is described as an excellent stylist who is always very clean and polite, and the reviewer's family loves getting their hair cuts from her.
The hairstylists keeps changing and there's no guarantee on the quality of the cut you get. My teenage son went in for a haircut and I got suspicious when I noticed that the lady cutting his hair was constantly being guided by the other lady there. I asked the other lady if they were following the notes because he has long hair on top with short sides and it wasn't looking like it usually does, and she said "yes. we're doing what is noted" Ha! it was a completely different haircut. Looked more like a 10 dollar discount cut than the 25 it cost me. How do you complain about such shoddy work you tell me? There is no complaint option online! ...and why are they putting noobies out to cut hair at this price? So disappointed. My teen is super upset. Won't be coming here again. Update: I had called the shop to complain and ask for a refund. The manager promptly called back and offered to 'fix' the problem for me by personally re-doing the haircut and giving me a coupon for the trouble, but my kid is too upset to go back. I appreciate her immediate response but I don't think any effort can fix this mess.
I've been coming here for years, pretty much since they first opened up. Overall, I've had a good experience with everyone. But every now and then, I get a stylist who isn't too focused on the details, and my hair ends up looking a bit off. My tip: if you find a good stylist, give them a call before your next visit to make sure they're working that day. The place is always clean and neat, and they've started greeting you when you walk in and asking if you've checked in.
Great price, but it can be hit and miss sometimes. Usually I get a good cut though not always. Went yesterday and asked for a high fade from 0 to 4, and 1" off the top. Same as I'd gotten previously, though it wasn't in the notes. What did I wind up with? A fade from 1 to 4, and very unevenly cut on top....too much off near the back (oh, hello cowlick!) and very little off the front with the left longer then the right. I shouldn't be surprised with his quick it was. I'm generally not very picky and if it's clos somewhat close to what I wanted, then I'm fine. But this is a coloring a bit too far outside the lines. Not sure if I'll be back, might be a little while and definitely...read full review