Ulta Beauty

Ulta Beauty is a popular US beauty retailer that offers a wide range of products from various brands, including exclusive ones like Kylie Cosmetics and Olaplex. Customers can shop for cosmetics, fragrances, skincare, and hair care products, among others. The store also features the Salon at Ulta Beauty, which offers different services such as haircuts, hair coloring, and makeup applications. The staff at Ulta Beauty are known to be helpful and knowledgeable. They assist customers with product selections, suggestions, and color options. They also help with makeup application, allowing customers to decide what works best for them. For instance, employees have been praised for their kindness, attentiveness, and ability to find the perfect product, such as matching foundation shades in different lighting. Customers have appreciated the quick and efficient service, especially from staff like Renee, who has been highly recommended for her skill and friendly manner. However, some customers have shared negative experiences, including unprofessional behavior among employees and poor customer service from certain staff members. These issues included employees talking about coworkers inappropriately and making faces that seemed unfriendly. Frustration also arose when staff were unsure who would assist with shade matching or product questions due to a busy event, leading to confusion and longer waits. Additionally, concerns about the store's checkout process persist, as some customers feel pressured to provide their phone number for returns and other services. One customer noted feeling uncomfortable when staff repeatedly asked a young girl with a backpack if she needed help, assuming she might be involved in theft, which made her feel uneasy. Despite these issues, some staff members remain helpful and friendly, offering good assistance when asked.