Mortgage, Bank of America

Aug 2023

Manager Rodolfo is stunningly unresponsive and blasé about his business. Asked for an update about a time-sensitive matter, he finally wrote back after 3 unanswered emails that he'll let me know when he does have an update. Really? Should I check back in a year or two?

Jun 2023

This is a specific commentary on the branch manager who is named Rodolfo Garcia. He is both unprofessional and remarkably incompetent. Steer very clear of this branch. Not only is he rude and thoughtless, he will screw up a million dollar wire and lie to your face about it. Galling.

Oct 2022

Most Cynical Use of TechnologyIt's so obvious bank phone trees. including this one and this particular branch (sorry, financial center, if by financial center you mean things that look like branches that are only designed to stuff product down your throat with NO after service), are designed to frustrate and dissuade their own clients from calling. And they have the gall to label this "customer service."Call the "relationship manager" (like I desire a relationship with an algorithm) listed phone number and you are asked to use an alphanumeric keyboard to spell out the name, which invariably does not appear in the directory. You do this 4, 5 times and you start wondering...read full review