Over promised and under-delivered. They began by installing the fence incorrectly. When my wife said something, one of the owners - who was part of the team - was argumentative and condescending. When I came home and got involved, they did acquiesce and fix that particular issue - but then tried to charge me for the extra supplies and labor required to fix THEIR mistake. The rest of the experience played out like this. They assured us they'd re-enforce the gates, but we had to remind this of that as well - and again they argued. One gate failed in the first month - under 30 mph gusts. I left two messages and they never responded. Now - over a year later, another... read full review
December 2022
First and foremost John at 5 Star Fence deserves major credit for how helpful he was throughout my fence build with a neighbor who wasnt too happy with my project. He was very patient, very knowledgeable, never once pushy, and the quality of the work was better than promised. All the members of the work crew were equally courteous, knew what they were each doing and worked very efficiently as a team. I was nervous getting the project started but once the crew showed up they handled everything (even a few unexpected obstacles) like absolute professionals. Most importantly for me, I needed the fence built RIGHTTTTTT up to the property line based off survey markers. John... read full review
August 2022
So grateful I found Five Star Fence after 3 months of looking for a company to build a catio. I spoke and met with a few companies that specialized in catio's. One did everything by phone with photos of the property and the other came in person to the house and seemed uninterested and I believe he thought we asked to many questions. Just as I was about to give up, I decided to call fence companies and chose Five Star Fence after speaking with John Flores. He told me about the catio's the company had built and he had no problem answering my questions. I made an appointment to have him meet me at my clients house who rescues cats. I showed him what she wanted,... read full review
Over promised and under-delivered. They began by installing the fence incorrectly. When my wife said something, one of the owners - who was part of the team - was argumentative and condescending. When I came home and got involved, they did acquiesce and fix that particular issue - but then tried to charge me for the extra supplies and labor required to fix THEIR mistake. The rest of the experience played out like this. They assured us they'd re-enforce the gates, but we had to remind this of that as well - and again they argued. One gate failed in the first month - under 30 mph gusts. I left two messages and they never responded. Now - over a year later, another... read full review
First and foremost John at 5 Star Fence deserves major credit for how helpful he was throughout my fence build with a neighbor who wasnt too happy with my project. He was very patient, very knowledgeable, never once pushy, and the quality of the work was better than promised. All the members of the work crew were equally courteous, knew what they were each doing and worked very efficiently as a team. I was nervous getting the project started but once the crew showed up they handled everything (even a few unexpected obstacles) like absolute professionals. Most importantly for me, I needed the fence built RIGHTTTTTT up to the property line based off survey markers. John... read full review
So grateful I found Five Star Fence after 3 months of looking for a company to build a catio. I spoke and met with a few companies that specialized in catio's. One did everything by phone with photos of the property and the other came in person to the house and seemed uninterested and I believe he thought we asked to many questions. Just as I was about to give up, I decided to call fence companies and chose Five Star Fence after speaking with John Flores. He told me about the catio's the company had built and he had no problem answering my questions. I made an appointment to have him meet me at my clients house who rescues cats. I showed him what she wanted,... read full review