About Alexander Cadillac
Alexander Cadillac is a well-established dealership that provides exceptional customer service. The sales team goes to great lengths to find the right car for their customers, even if it means searching beyond their inventory. The service department is particularly praised for its honesty and transparency, with service advisors taking the time to explain necessary repairs and preventing unnecessary services. The facility is modern and well-maintained, and the staff is friendly and knowledgeable. Customers appreciate the personalized attention and trust the dealership to take care of their vehicles. Whether purchasing a new part or servicing a vehicle, Alexander Cadillac provides a smooth and positive experience. Customers have highlighted the dealership's commitment to excellence, with one customer praising the sales team's professionalism and another commending the service department's same-day resolution of a complex issue. The dealership's integrity and class have also been praised, with one customer expressing their satisfaction with the understanding and refund they received after changing their mind on a purchase.
I’ve had my Cadillac for seven years and always get it. Serviced with the wonderful team at Aleksander. I wouldn’t take my car anywhere else! Great service and my car runs great.
Ruben Ortega in the service department is amazing! He knew what the problem was with my Cadillac from my description of the symptoms and got my car in and out of the shop efficiently and quickly. I have wanted a Cadillac since I was a kid and now that I have one I know that I will be bringing it to Alexander Cadillac for excellent service!
We were traveling cross country from Georgia to California when my Cadillac XT5 experienced an issue that caused lack of AC, lack of acceleration, a steering alert & constant fan running from the engine compartment. Ruben Ortega III went above & beyond to care for us. He got us in the next morning at 8:30 am & within three hours we were on our way. He was compassionate to our needs. He even got permission to drive the vehicle extra miles to ensure the repair was successful. He was very professional & personable. I'm forever grateful for the care & service we received. If you're local, I highly recommend Alexander Cadillac of Oxnard.