About We Care Plumbing, Heating and Air - Orange County
We Care Plumbing, Heating and Air has been serving Orange County residents since 2000. They offer 24/7 service and emergency repairs for both homes and businesses. Customers praise the company for its honest and reliable service. Technicians are described as professional, personable, and knowledgeable. The company's commitment to customer care is evident, with customers noting they "live up to their logo WE CARE!" Technicians like Cristian and Mr. Trujillo have provided excellent service, being calm, thoughtful, and respectful throughout their visits. They have efficiently solved problems and been thorough in their work. Customers recommend specific technicians like Cristian, who cares about explaining things and ensuring customer satisfaction. However, some customers have found the call center experience less satisfactory, with issues around communication and scheduling. Overall, We Care Plumbing, Heating, and Air is considered a reputable choice for heating, air conditioning, and plumbing needs.
The repair cost felt a bit expensive, but I want to highlight how wonderful the technician Cristian was. He was calm, thoughtful, and very respectful throughout the visit. If we ever need a technician again, I truly hope Cristian will be the one to come back.
Mr Trujillo came through and fixed AC system on a same day call after other companies said that they could not get here for at least another week positive and professional service. Mr. Trujillo is my heating and ac guy.
The five stars goes to Christian. He had great service, really kind, and was thorough and even wanted to explain some things to make sure we knew what he saw. He also had to come back when our security camera seemed like it was affected by the work and he was able to still remedy that for us. I really appreciated Christian, his work ethic, and he really did care. If you want to go by the service, I wish Christian was able to do more services. I'd call him for everything if I could. I do recommend Christian.
The call center that I didn't realize I was calling gets like 2 to 3 stars. I think it also depends on who you're getting on the phone. It turns out they just...read full review