About We Care Plumbing, Heating and Air
We Care Plumbing, Heating and Air has been serving Orange County residents since 2000. They offer 24/7 service and emergency repairs for both homes and businesses. Customers praise the company for its honest and reliable service. Technicians are described as professional, personable, and knowledgeable. The company's commitment to customer care is evident, with customers noting they "live up to their logo WE CARE!" Technicians like Cristian and Mr. Trujillo have provided excellent service, being calm, thoughtful, and respectful throughout their visits. They have efficiently solved problems and been thorough in their work. Customers recommend specific technicians like Cristian, who cares about explaining things and ensuring customer satisfaction. However, some customers have found the call center experience less satisfactory, with issues around communication and scheduling. Overall, We Care Plumbing, Heating, and Air is considered a reputable choice for heating, air conditioning, and plumbing needs.
Who would have thought, that in the middle of March, we would reach 98° 5 days in a row. I've been with We Care for the last 6 years and always received great service. Today Arturo came out to repair my air conditioning unit. The level of customer service was impeccable. Friendly knowledgeable and courteous. I couldn't have asked for a better technician. Recommend We Care highly.
Matthew assessed our situation and patiently explained our options, he was not pushy. We felt extremely confident and comfortable having the We Care company come and install a new furnace. We were so pleased with the customer service. Product quality and warranty were another reason for going with the company… Thank you Matthew from We Care you deserve our 5 Star review
The repair cost felt a bit expensive, but I want to highlight how wonderful the technician Cristian was. He was calm, thoughtful, and very respectful throughout the visit. If we ever need a technician again, I truly hope Cristian will be the one to come back.