About Top Tier Roofing
Reviews for Top Tier Roofing
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Top Tier Roofing is a family-owned and operated residential roofing contractor serving Santa Clara, San Mateo, and parts of Santa Cruz, Monterey, San Benito, and Alameda Counties. With over 10 years of experience in the industry, the company's owner has a proven track record of excellence in roofing projects of all sizes. Top Tier Roofing stands on a foundation of honesty, trust, transparency, efficiency, and excellent communication, offering a rock-solid 100% guarantee. The company's team is known for their prompt response to customer needs, providing detailed estimates and explanations of the work required. They are competitive in their pricing and do not engage in upselling. The installation team is friendly, skilled, and efficient, completing projects quickly and to a high standard. Customers appreciate the company's honesty and transparency, with no hidden fees and a commitment to staying true to their estimates. Top Tier Roofing is also accommodating to customers' unique situations, working with them to find solutions that meet their needs. They are willing to adapt to customers' existing work and materials, and their expertise is invaluable in ensuring that roofing projects are completed correctly and to a high standard. Overall, Top Tier Roofing is a reliable and trustworthy contractor that customers highly recommend for their roofing needs.
With the windstorms that hit earlier this year, our roof was in need of some repair. Top tier came out very quickly and explained the situation including the fact our roof was made incorrectly. He gave a general estimate of what it would take to fix it correctly, but I never felt pushed into it and we went ahead with the basic repairs instead. When we finally do decide to pull the trigger on a full roof repair, we will be calling Top Tier for sure.
After putting off getting a new roof, as I knew it would be a hefty expense, I contacted several roofing contractors for quotes. Gil came out quickly to give an estimate. Top Tier was very competitive in their pricing. Gil was very friendly and didn't try to upsell me. After reading through their reviews and scheduling timeline, I felt comfortable with going with them. I thought I knew the exact color I wanted, until Gil dropped off some samples. I highly advise looking at the actual product instead of just a brochure, big difference. The work was done very quickly, only 3 days. The installation team was very friendly and I was quite impressed with their skills, I have a very steep roof. True to his word, there were no hidden fees, company stayed true to there estimate. Very happy with their work, it turned out beautifully. I've had several neighbors stop by to admire my new roof. I highly recommend. I do wish I would've taken pictures along the way, but I didn't want them to think I was questioning their work ;)
Top Tier was very accomodating to my situation. I had major damage due to previous owner's solar install. I got a few quotes however due to cost, and to ensure this didn't happen again I decided to start the project on my own. I was able to replace 5 rotten 4x8 sheets of OSB with help from a neighbor (big shout out to Horea) and replace a large amount of insulation (previous was rafter open-cell, which was completely soaking by this point in water), and I had started work on the underlayment. By this point my knees and legs were very very sore, and everything was blowing all over the place in the wind while I was trying to do the valley. While I was struggling on the roof under pressure due to rain coming w/in a week, my regular job and kids, TT roofing gave me a call. I was able to explain what I had already done, what I found, how I wanted to solve it, and that I had already ordered the Coro-A-Vent Studi-Battens and a synthetic underlayment. During the call I was able to speak with the owner as well who was extremely pleasant and informative to talk to. I was worried about the rafters being bad since they were encased in wet foam but they gave a hint that it was probably ok (it in fact was). They suggested a better underlayment specific to tiles (peel and stick high temp, awesome) and they could use the battens I got and shift some jobs to get mine taken care of before the rain. This was a HUGE relief. It literally took my body a week to recover just from the prep work. TT roofing then came the day they promised, took away all the old/damaged materials I had, and had 4 guys working for two days straight to prep the rest of that face of the roof and then re-do that entire face from raw sheathing including 4 valleys. They also left the place very clean! I am very grateful for their help and would recommend them to anyone!