About Spa On the Plaza
Spa On the Plaza offers a luxurious day spa experience, known for being voted as the best spa and best skin care by locals. The spa is a popular choice for those seeking to recharge and enjoy a relaxing atmosphere. Customers have had varying experiences at the spa. Some have been highly satisfied, praising the exceptional service, atmosphere, and massages provided by the staff, particularly the skilled masseuse Melanie and the talented esthetician Shelly. Customers have described the massages and facials as amazing, with Melanie's ability to "melt away any aches and pains" and Shelly's gentle and relaxing touch. However, other customers have had less positive experiences, finding the facility to be less than clean and the staff not very welcoming. Some were disappointed that the steam room was not working, and no accommodations were made. The management has demonstrated a commitment to customer satisfaction, handling negative feedback well and offering a full refund for a disappointing massage experience. This indicates a willingness to address any issues and ensure customer satisfaction. Overall, Spa On the Plaza offers a luxurious and relaxing experience, with the potential for exceptional service and treatments, particularly from Melanie and Shelly. While some customers have had less positive experiences, the spa's management appears to be dedicated to addressing any concerns and maintaining a high level of customer care.
Above & Beyond Service for Our Group
After our group spa reservations at Carmel Valley Ranch were unexpectedly canceled just days before my 40th birthday trip, Spa on the Plaza truly came to the rescue. They went above and beyond to accommodate our group on short notice and helped turn a stressful situation into such a lovely and relaxing experience.
I personally had a facial with Oceane, who was warm, knowledgeable, and incredibly informative, along with an amazing deep tissue CBD massage with Oksana that was exactly what I needed. Both providers were wonderful and made me feel completely cared for.
The entire team was kind, accommodating, and professional...read full review
Today was my first time going here n it was amazing!! I got the designer package n the moment I got there the lady was very sweet showed me around n let me get ready to enjoy their steam room which was perfect! I got there 30 mins early so I can enjoy it- lulu did my massage n omg her hands are magic I highly recommend her she will definitely be doing my next massage and destiny did my facial she was amazing and knows her stuff!! She made my first legit facial an experience ill never forget-i highly recommend this place n I will definitely be back-
Amazing experience. Tamara and Vanessa are wonderful and made the experience so special. I had a facial with Tamara and really appreciate that she took the time to listen to my concerns about my skin and what I wanted to achieve. My skin is glowing and I can’t wait to go back.