Reviews for Spa On the Plaza
Write a reviewFrom Spa On the Plaza
Hours
Monday: 9AM - 7PM
Tuesday: 9AM - 7PM
Wednesday: 10AM - 7PM
Thursday: 10AM - 7PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 9AM - 7PM
Tips
walk-ins welcome wheelchair accessible accessible parking near entrance ada-compliant main entrance ada-compliant restroom accepts cash accepts credit cards accepts android pay accepts apple pay garage parking cannabis products women-owned open to all bike parking ev charging station available by appointment only
Ratings
Google: 4.3/5
Facebook: 4.7/5
Tripadvisor: 4.5/5Map & Location
201 Alvarado St, Monterey
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Spa On the Plaza offers a luxurious day spa experience, known for being voted as the best spa and best skin care by locals. The spa is a popular choice for those seeking to recharge and enjoy a relaxing atmosphere. Customers have had varying experiences at the spa. Some have been highly satisfied, praising the exceptional service, atmosphere, and massages provided by the staff, particularly the skilled masseuse Melanie and the talented esthetician Shelly. Customers have described the massages and facials as amazing, with Melanie's ability to "melt away any aches and pains" and Shelly's gentle and relaxing touch. However, other customers have had less positive experiences, finding the facility to be less than clean and the staff not very welcoming. Some were disappointed that the steam room was not working, and no accommodations were made. The management has demonstrated a commitment to customer satisfaction, handling negative feedback well and offering a full refund for a disappointing massage experience. This indicates a willingness to address any issues and ensure customer satisfaction. Overall, Spa On the Plaza offers a luxurious and relaxing experience, with the potential for exceptional service and treatments, particularly from Melanie and Shelly. While some customers have had less positive experiences, the spa's management appears to be dedicated to addressing any concerns and maintaining a high level of customer care.