About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering a wide range of products including cosmetics, skincare, haircare, and fragrances from over 500 brands like Tarte, Fenty, and CHANEL. Customers appreciate the variety of over 25,000 products available, including exclusive items from Kylie Cosmetics and Olaplex. The store emphasizes conscious beauty, providing vegan, cruelty-free, and sustainable options. The customer service at Ulta Beauty is highly praised. Employees like Nicole are recognized for their knowledge and helpfulness, especially when assisting with gift card questions. Staff members are friendly, patient, and willing to go above and beyond to ensure customers feel comfortable. For example, staff members help with product recommendations and guide customers to the right items, making shopping easier and more enjoyable. The store is well-maintained, bright, and clean, with plenty of perfumes, accessories, and other products on display. Online order pick-up is quick and convenient, often with staff available at the entrance to assist. Ulta Beauty also offers salon services, including haircuts, color, and makeup applications, with both appointment and walk-in options available. Overall, Ulta Beauty is celebrated for its exceptional customer service, helpful staff, and commitment to providing quality beauty products in a welcoming environment.
I can always find what I am looking for in this store.
Associates are never really friendly in my experience, but I get in and out.
Store appeared clean and fully stocked.
Not really one to write reviews but a few days ago I was talking with Angel was honestly a nightmare she made every simple interaction way more complicated than it needed to be, acted irritated when I asked questions, and offered zero real help, leaving me spending more time trying to figure out what she actually wanted than getting anything done; Kaitlyn though, was a total lifesaver she was competent, friendly, and genuinely helpful, patiently answering questions and making the whole experience smooth, and honestly, she’s the only reason I didn’t walk out completely frustrated.
I had an incredible experience with my stylist,
Octai. From the moment I spoke to her on the phone and sat in the chair I felt comfortable, respected and truly cared for. It’s not always easy to find someone who understands how to handle textured hair with both care and skill, but she absolutely delivered.
She took real pride in her work and it showed not just in the final look (which I love!!!!) but in how she approached every step of the process. My hair was treated with the attention it deserved (and trust me it needed some attention) But she never rushed, there weren’t any shortcuts, and absolutely no judgment. The service was quick and best of all I...read full review