About SEPHORA
SEPHORA provides a welcoming and friendly environment for customers. Many appreciate the laid-back atmosphere, allowing them to browse without feeling pressured by staff. The makeup services are highly praised, with friendly staff providing exactly what customers want. While some employees may appear less engaged, the overall experience remains positive, especially with attentive cashiers. For those seeking a quieter shopping experience, the Sephora inside Kohl's is a great alternative, often featuring sales on beauty products. However, customers have noted that the smaller Sephora inside Kohl's at Great Mall can be disappointing, with fewer products and less helpful staff. In contrast, the main Sephora store offers a wide selection and attentive service, with staff like Donna guiding customers through their essentials and ensuring a satisfying shopping experience. Overall, SEPHORA is recognized for its pleasant service and convenient locations.
I love Sephora and I love the manager Abigail. What a great combo. I was having a bad day, a really bad day, so I stopped by Sephora to buy something to fix my face after tears had ruined my makeup. I was looking around for this and that. I basically bought everything from the Dior section, a couple items by Too Faced, then I was looking at the perfume. Yes, I needed a bottle of Miss Dior so I had to ask someone for help as they don't keep it on the shelf. Enter Abigail. She got someone to help me with the bottle of perfume and also answered so many questions I had. I really had swollen eyes, and needed a quick fix. Abigail to the rescue--AGAIN! She showed me several products, advised me on how to use them and then listened to what I wanted most--a quick fix, not a long term commitment to my puffy eyes--they were from crying, not always that way. Thank you Abigail. I finally had my little shopping basket full and was ready to check out. She told me how many points I had accrued, didn't make me stand in the line and wait to pay and was such a helpful and sincere person. For her, I will make sure I only shop at this Sephora for all my make up needs.
Don't be fooled by the mini Sephora inside Kohl's at Great Mall! I almost made that mistake--thank goodness someone told me to head to the main Sephora store at the other end of the mall. What a difference! When I walked in, I was relieved to see a full-sized store with a wide selection. My hope was instantly restored. The Kohl's location had very few products, barely any staff, and the help I did get wasn't exactly helpful. The main store was busy, but I was lucky enough to be helped by Donna--and she was amazing! She guided my friend and me through all the essentials, from primer to mascara. We both walked out with soft, flawless beats, bags full of product, and big smiles. I'll definitely be back--and Donna is my girl from now on!
I came to this store couple of days and really disappointed, the ladies in front of door didn't welcome or greet us, they saw me but look like didn't see. So no no thank you for this store.