While this business was once a reliable partner during our home construction a decade ago, it seems their commitment to customer service has significantly diminished. We had several maintenance tasks that needed attention before the onset of winter. Despite our efforts to schedule a service appointment, our calls were consistently redirected from the receptionist to the business owner. Regrettably, after 19 attempts to reach out over a span of three months, we never received a callback from the owner. Left with no other option, we decided to seek services elsewhere and were fortunate to find a new local plumber.Services: Water heater installation
Apr 2019
Got to give kudos where they are due. As Deans is the American Home Shield provider, we gave them another shot on a complicated hot water heater issue. The previous issue was a minor shower issue. In this case, Larry came through with flying colors and solved an issue others had a really hard time with. Thanks
While this business was once a reliable partner during our home construction a decade ago, it seems their commitment to customer service has significantly diminished. We had several maintenance tasks that needed attention before the onset of winter. Despite our efforts to schedule a service appointment, our calls were consistently redirected from the receptionist to the business owner. Regrettably, after 19 attempts to reach out over a span of three months, we never received a callback from the owner. Left with no other option, we decided to seek services elsewhere and were fortunate to find a new local plumber.Services: Water heater installation
Got to give kudos where they are due. As Deans is the American Home Shield provider, we gave them another shot on a complicated hot water heater issue. The previous issue was a minor shower issue. In this case, Larry came through with flying colors and solved an issue others had a really hard time with. Thanks