Reviews for Avila Towing and Roadside Assistance
Write a reviewHours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
My car broke down on the I5 yesterday and I was stuck in the center divide in triple digits heat. Initially I got into contact with a different roadside assistance company (not towing) who said they could come to the car to try and resolve the mechanical issue. That ended up being a bust and costing money and 5 hours of my time for nothing. Luckily I booked a tow truck through our cc benefits to save on the cost. The dispatcher confirmed that this company and provided an ETA of about 60-90mins. They did include a disclaimer that drivers are not obligated to allow passengers and it's at their discretion. This mattered to me since I was nearly 100 miles from home and had been stranded for hours in 106 degree weather. I then contacted the driver directly and he confirmed that I could join him in the truck and that he would be be there in one hour (this ETA was not unreasonable considering I was in the middle of no where). He even arrived a few minutes early than expected. After a very stressful day, the professional and friendly attitude of the driver felt like a saving grace. My car (and I) made it home safely and timely. I live in congested part of town but the driver was able to handle it with ease. He was even nice enough to help me push the car into a parking spot in my apartment building's garage. The costumer service is A+++ If ever find yourself in need of roadside assistance in Northern California area, I highly recommend this company.
Excellent service! Prompt, professional, and most importantly in a stressful situation, kind. He took great care with the vehicle, towed us in a timely manner, and made sure we were also taken care of after a long, hot, frustrating day. Highly recommend this company.Services: Special vehicle towing
Great service. Locked my keys in my car and was in a hurry, cancelled last minute because another tow truck came sooner. HOWEVER the other towing could NOT unlock my car and gave up. Avila towing seen they couldn’t open, drove up offered service and opened it within 30 seconds! So professional, helpful and quick. Thank you for great service.Service: Vehicle lockout