About Garrett Leight California Optical
Garrett Leight California Optical is dedicated to crafting high-quality eyewear that combines timeless aesthetics with a California flair. The store offers a unique shopping experience, showcasing a collection of optical frames and sunglasses that reflect the California lifestyle through colorful and iconic designs. Customers consistently praise the stylish and durable eyewear, with many finding frames that fit their faces perfectly after exploring other options. The staff is very friendly and welcoming, often providing helpful and personalized service. One employee, Garrett, is especially appreciated for his quick and caring assistance, such as fixing glasses right on the spot and adjusting frames without fuss. Customers have noted that the store’s team shows genuine compassion, even helping wildfire victims. The customer service is highlighted as excellent, with staff offering free solutions to concerns and demonstrating a strong commitment to customer satisfaction. The store encourages visitors to experience the products and service firsthand, reinforcing its reputation for craftsmanship and care.
Garrett, one of the employees who works at this location is the type of person who secures lifelong customers for a brand. My glasses broke within the warranty, and without any fuss, he fixed them right then and there. He then adjusted the bent frames, tightened the new arms, cleaned the lenses, and fit the "new" pair to my head. It's the type of willingness to help you would expect from a high quality brand such as this, but you don't always receive. Previously, I asked an employee if they do repairs, and she told me it's $250 because they have to take apart another pair off the shelf. She didn't even bother to ask if I was under warranty. If Garrett asks for a raise, give him one, because I would be buying my next pair elsewhere if not for him.
Very friendly staff! Although we only wanted to take a quick look at the latest models and were obviously only tourists, we were greeted very openly and, when asked, even had our own sunglasses (Garrett Light) recreated.
Thank you!
I walked up all the eye glass stores on Abbot Kinney and could not find glasses that fit my face, esthetically. Then I landed here. In my opinion, by far you'll find some of the most stylish glasses here. The customer service was excellent; that's also what you're paying for. I had several concerns after I bought my prescription glasses. They offered free-of-charge solutions. But then I realized I had fabricated my own concerns. There was no problem to solve. But that they still offered to help says a lot! Garrett, the employee, was great!