West Gastroenterology Medical Group

Apr 2026

I would give 0 stars office workers making appointments are rude Absolutely the dudiest office workers ive ever talked too. Keeper on hold for 30 min. Too lazy to get the referral sent to office to check coverage in witch the had on file already. The staff is making to doctor look bad.

Mar 2026

tried calling all morning and was patiently holding after 2 mins the call would disconnect. i call back and they just stop talking and place me on hold. All i wanted was to confirm the address for my first appointment today. i understand there's a line of people i just want to be apart of it and not get disconnected multiple times.

Feb 2026

I had a very positive attitude about this office. Then after my treatment I called about follow up and have been put on hold for 5 minutes, 10 minutes and continued to get put on hold over and over. If the staff are that busy I think they need to either hire more staff or actually get back to the patient sooner. If they don't want to follow up on my treatment then just say so and quit wasting my time and patience.