Sphinx Optical

Jan 2025

Patient beware this place is suspicious and shameful. They take your insurance, take the whole benefits, in my case $300 . And then charged me additional $60 dollars. And $17 to adjust my glasses! What a scam. And to make it worse the frames Where damaged. What kind of outfit is this? They should be investigated. I don't even know why they have good reviews. I would question that to

Jan 2023

Dr was okay for eye exam. But the office ladies took advantaged by charging me above the insurance covered glasses. And then when I got my glasses they wanted to charge me to adjust them!! What a rip off. Will never return. Buyer beware!! Went to Walmart on Carson and they treated me better....

Jul 2022

I hate to leave bad review but I feel this one is well warranted.I was referred to Sphinx Optical by my ophthalmologist. I went in with my prescription, and the optometrist recommended high-end prescription transition progressive lenses, the ones that dim depending on ambient light. He went on about the new technology, the best lenses on the market., etc.. He ordered the glasses, and after receiving them I wore them for a couple of weeks until my co-worker at the office started asking me why I was wearing sunglasses at the office, little did I know that the glasses were *extremely* sensitive to even indoor light, and dim very dark. Those glasses cost me about $650 including tax. I understood then why everyone would stare at my eyes while talking to me, because they were unable to see if I was looking at them. I called and expressed my concern to the optometrist, he told me that he has the same exact type of lenses and that he deals with similar situations. Well, it would have been nice for him to tell me *before* I made my decision to buy them, right?So I decided to get an *additional* pair that did not dim, just clear. I figured ok I could use the old ones when I am out in the sun, and the clear ones indoors. I went to try out a new frame, the optometrist decided it was a good idea to re-check my vision, even though I didn't ask for it, and so he did, and according to the computer and my vision test feedback it was decided that my new lenses needed to be stronger, again I didn't ask for this. So I agreed since I was seeing better during the test. The order was placed and I went to pick up the glasses a couple of weeks later. I tried them on at the store and went home. I noticed while I was driving that I was unable to see far away objects clearly, when I got home my neighbor noticed that the frame was very crooked and misaligned (see photos). I called the store to complain and the answer I got by both the receptionist and the optometrist was "Didn't you try them on before you left?" Well yeah I tried them on but I couldn't tell they were crooked, and I was able to see fine at the store since everything was within a few feet away. So I called and a new frame was ordered, after two weeks I receive a call from the receptionist saying that the same frame doesn't exist in that same color, and that another frame can be ordered but I would have to come into the office to try them out. Again to the office? I have done about 8 trips to that office and spent over $1100 for two pairs of glasses neither of which is what I need. All those trips, the money spent, and the time driving back and forth, was all a big waste.I am mot sure what went wrong during this whole process but I will bite the bullet and take my business elsewhere, somewhere where the staff actually listen to customers, don't oversell products, and check the qualify of frames.