Dr. Julia Song

Oct 2024

My ophthalmologist recommended me to go see this identical twins physician because he's not specializing in my vision issues. I tried to make a few phone calls but couldn't reach anyone and no answering machine either. I did again the next day and still got nothing. I went to the website, they said I should send text messages if I couldn't reach them on the phone. I sent a few messages, still no response. I wonder if they are not serious about their business or don't need anymore patients, why don't they close the business so people won't feel rejected and being treated that rudely.

Oct 2023

STAFF IS TERRIBLE. They overcharged the copay and gave me the run around just to have them refund the difference. I had to contact my credit card company because the office staff was no help. gave them 3 weeks to try and fix it. and nothing. STAFF IS HORRIBLE.

Apr 2023

Overall, my experience at this doctor's office was beyond shameful and left me feeling extremely frustrated and disrespected. I have never been treated so poorly in my life. It's clear that this business (especially the front desk guy, Mike) has no interest in prioritizing the needs and concerns of its patients, and I would strongly caution others against seeking care from this provider. The Los Alamitos office disorganization and unprofessionalism is next level. I had my first consultation and made my appointment for my surgery TWO months Ago. The surgery was for a serious matter regarding stitching up my under eye and it took me over six months to get this appointment in the first place. I was on my way to my surgery (which keep in mind the office is over an hour away from where I live) and then Mike calls saying my insurance hasn't been approved for my surgery. Keep in mind I had a reminder from the doctor's office earlier that week that everything was in order. However, less than an hour before my surgery, Mike insisted that I cancel my appointment and even hung up on me when I expressed my concerns.Mike claimed that my insurance wouldn't cover the procedure, but when I called my insurance, they informed me that this man had never sent the necessary paperwork for approval in the first place, which made his behavior even more shameful and unprofessional. After this, I agreed to pay out of pocket for the procedure and informed him via phone call and text that I was still on my way to attend the appointment. He gave no response, despite being in the office.Unfortunately, upon finally arriving at the office, we found the door locked and no one available to help us. We knocked for about twenty minutes, but no one responded until they finally came out and made a flimsy excuse that the doctor was unavailable due to an emergency. This was a complete lie, and it was evident that the entire staff was disorganized and unprofessional, and potentially hiding Mike's poor excuse of behavior.I must say that my experience with this office was beyond shameful, and I would not recommend this doctor's office to absolutely anyone. It is clear that Mike and his colleagues are unethical and unempathetic, and their behavior should not be tolerated. It is a shame that they are in a profession where they should care for others, but clearly, they do not have the skills or attitude necessary for this field.In conclusion, please avoid this office at all costs. They do not deserve your business, and I would recommend that they be shut down for the well-being of their clients.