Atlantic Urology Medical Group

Atlantic Urology Medical Group is a highly regarded urology practice led by Dr. Bart Wachs, who is widely considered an exceptional urologist. Patients praise his specialized knowledge, effective treatments, and kind bedside manner. Many have found relief from chronic conditions like kidney stones after struggling with other doctors. Dr. Wachs is described as a "mensch" - a genuine, trustworthy, and relatable professional who truly connects with his patients. Even patients who live far away are willing to travel to see him, as they believe he is the best urologist in the region. His surgical skills are also highly regarded by the nursing staff at the hospital where he performs procedures. However, some patients have noted that the office staff could use improvement in customer service. There have been complaints about long wait times and a lack of communication about delays. Patients feel their time is not always valued, and they wish the staff would be more proactive in updating them and apologizing for any inconveniences. Overall, Atlantic Urology Medical Group is praised for the exceptional care provided by Dr. Wachs, but the office could benefit from enhanced customer service training for the support staff to ensure a consistently positive patient experience.