Dr. Ductless Heating & Cooling

Dr. Ductless Heating & Cooling is a family-owned company that specializes in Mini-Split Ductless installation, replacement, and service. They are committed to excellence in every aspect of the heating and air conditioning business. Their team, including knowledgeable and professional technicians, provides excellent customer service, offering a wealth of information to improve projects. They are punctual, respectful, and communicative, ensuring that customers are satisfied with their services.

The company has received positive reviews from customers. Matt, a representative, was described as great, responsive, and straightforward, answering all questions and keeping his word. Customers appreciated his honest demeanor and clarity when explaining costs and financing incentives. Angel Peralta, the technical team leader, was praised for his quick, quality work and respect for the customer's home. The team worked diligently to install a new Mitsubishi heat pump system, solving unexpected issues and keeping the customer informed throughout the process. Despite some initial challenges, such as removing asbestos and old insulation, the team completed the work in three days. Customers have highlighted the company's strong customer service and support culture, even though their services may be a bit costly.

Recent reviews also mention the professionalism of technicians like Mario Trujillo, who came for maintenance and troubleshooting. He found installation issues in a new construction ADU and provided detailed photos and manual references to help correct the problems. Customers also noted that the team helps clients understand their needs and how the work will be done, making the experience smooth and informative. Overall, Dr. Ductless is seen as a reliable company for heating and cooling needs, with a focus on quality work and excellent customer communication.