For many, many years this Vons was my go-to store, but a horrible incident with a cashier treating me like crap about 3 years ago made me vow that I would NEVER go back. My mind is being changed bit-by-bit by the deli staff. This Vons is now my go-to for fresh, ready-made meals. A couple of weeks ago I did not see my favorite salmon meals, and deli staff member Crystal went into the back and made two salmon meals for me! Today I went back and again I could not find the meals I love, so deli staff member Melissa made some for me and also was able to get some of the asparagus meals made up for me by the produce department. Melissa then walked me to the aisle to show me... read full review
April 2025
I would like to take this time to commend the manager at this Vons, Irene, as she gave me a great customer experience when I was charged 45.00 for a pack of Brownies. It should had been a total of 8.00 and instead was charged 45.00. Irene refunded me the difference with no questions asked. Thank you IRENE for your time and understanding.
March 2025
I've been coming here for years and the experience used to be okay. Ever since management/admin got the self-check-out kiosks it's been terrible. First of all, I despise these machines and never use them. When I have a full cart of groceries, THE LAST THING I want to do is be forever scanning and bagging it all myself. Second, they now only staff evening/night shifts with TWO check-out people. There's nobody to bag the groceries anymore in the check-out lanes and so I do it myself. The line stretches down the aisle as people wait. The greed behind these decisions is plain for anyone w/ half a brain to see. Management and other "higher-ups" in... read full review
For many, many years this Vons was my go-to store, but a horrible incident with a cashier treating me like crap about 3 years ago made me vow that I would NEVER go back. My mind is being changed bit-by-bit by the deli staff. This Vons is now my go-to for fresh, ready-made meals. A couple of weeks ago I did not see my favorite salmon meals, and deli staff member Crystal went into the back and made two salmon meals for me! Today I went back and again I could not find the meals I love, so deli staff member Melissa made some for me and also was able to get some of the asparagus meals made up for me by the produce department. Melissa then walked me to the aisle to show me... read full review
I would like to take this time to commend the manager at this Vons, Irene, as she gave me a great customer experience when I was charged 45.00 for a pack of Brownies. It should had been a total of 8.00 and instead was charged 45.00. Irene refunded me the difference with no questions asked. Thank you IRENE for your time and understanding.
I've been coming here for years and the experience used to be okay. Ever since management/admin got the self-check-out kiosks it's been terrible. First of all, I despise these machines and never use them. When I have a full cart of groceries, THE LAST THING I want to do is be forever scanning and bagging it all myself. Second, they now only staff evening/night shifts with TWO check-out people. There's nobody to bag the groceries anymore in the check-out lanes and so I do it myself. The line stretches down the aisle as people wait. The greed behind these decisions is plain for anyone w/ half a brain to see. Management and other "higher-ups" in... read full review