Dr. Scott W. Penkoff, MD (Caduceus Medical Group)

Dr. Scott W. Penkoff's medical group, also known as Caduceus Medical Group, is highly regarded for its attentive and dedicated care. Patients have noted improvements in the office staff's communication and efficiency over the years. The practice offers a patient portal for requests, concerns, and changes, which is often responded to on the same day. Connie and other staff members are praised for their kindness, sweetness, and attentiveness to patients' concerns. A particular standout is Connie, who has made a significant impact on patients' health and lives. Gaston, another team member, is recognized for his efficiency and kindness. Alyssa has provided exceptional assistance via telemedicine for patients and their children. The medical group's care and attention have been highly praised, with patients praising doctors for taking the time to explain test results and concerns clearly. The staff's efforts to make patients feel heard and cared for have been noted as well. Despite the high praise, patients have expressed difficulty with the medical group's answering service, causing anxiety and long wait times. However, patients are willing to continue visiting the practice and recommend it to others, highlighting the overall quality of care provided.