About Ulta Beauty
Ulta Beauty is a large retailer specializing in cosmetics, fragrance, and personal care products from various brands. They offer a wide selection, including popular choices like Tarte, Fenty, and CHANEL, as well as exclusive brands. Ulta Beauty is committed to providing diverse options, featuring products that are vegan, cruelty-free, and sustainably packaged. They also offer beauty services at their salons, including haircuts, hair coloring, makeup application, and more. Customers have reported both positive and negative experiences. Some praise the helpful and attentive staff, highlighting their dedication to customer service. Others express dissatisfaction with long wait times, unhelpful cashiers, and incorrect pricing.
I had to do a return here. I went to the Ulta in Indio a day before and had a very negative experience. Their employees were very rude in Indio. From now on, I will only visit this La Quinta location. Very polite employees.
Yesterday, I visited the La Quinta store with my granddaughter to buy her first facial products as she's getting older and starting a skincare routine. We were incredibly fortunate to have Judy assist us. Her dedication and the special way she makes customers feel listened to and supported went above and beyond our expectations. Every store should have a Judy. Please make Judy the president!!
Standing in line with 8 people in front of me and only one cashier. Once I was checking out, I tried verifying price sales and the cashier was not only avoiding my questions but was more concerned with the other customers giving her dirty looks, so I left without any answers. Now looking over my receipt I did not get the 20% off some items and was not happy with being pushed out of the way. I will be returning all of my purchases and I do not believe I will be using ULTA for future purchases. I do understand it is the busy time of the year, but customer service is #1.Thank you for this opportunity,Robin P