Marcus came to our home with only a few hour notice to fix our pool heater as we had guests in town and they wanted to use the hot tub. I greatly appreciated that. We of course paid his $150 fee and it was worth it. After asking what he did, add a part etc.?Hhe said he would not disclose his diagnosis. Three weeks later the heater was not working again. I texted asking if he could tell me what he did. I can’t pay him $150 every three weeks (we desperately need new pool equipment and are working on it). Marcus has not responded to my asking what he did to make the heater work for a few weeks. I thought I might hire him in regards to the new pool equipment. Now I question... read full review
September 2023
Wow, wow, wow!!!! All I can say. We filed a claim with AHS and they sent someone out (not Marcos). It was a JOKE. Guy didn’t even look at anything. Have it on video. I called AHS back and told them I wanted someone else out here. They sent Marcos!!!! His guy Juan came out and was amazing. He spent quite a bit of time to isolate the problem. THEN, he brought Marcos back out just to confirm. First, it was complete obvious that the salt system board was fried. There was a char mark. Then they isolated the problem with the heater. It was a minor fix, (not covered but totally ok to spend to fix). On the Salt System, they are replacing the board, going to be back out to... read full review
February 2023
i am a d.y.i. type of guy and have an insight to the experience of a repair technician , on my call to feel out "Marcos" on his ability to troubleshoot my out of the basic Pentair pool heater, he passed my first test. , knowing that this was a complicated problem it was impressive to watch him think out the possible options , as he went through the basic ones to the not so basic to 'this part just doesn't' fail, i started to throw parts at the heater he was less expensive then my parts that i installed , nice guy, friendly and thorough.
Marcus came to our home with only a few hour notice to fix our pool heater as we had guests in town and they wanted to use the hot tub. I greatly appreciated that. We of course paid his $150 fee and it was worth it. After asking what he did, add a part etc.?Hhe said he would not disclose his diagnosis. Three weeks later the heater was not working again. I texted asking if he could tell me what he did. I can’t pay him $150 every three weeks (we desperately need new pool equipment and are working on it). Marcus has not responded to my asking what he did to make the heater work for a few weeks. I thought I might hire him in regards to the new pool equipment. Now I question... read full review
Wow, wow, wow!!!! All I can say. We filed a claim with AHS and they sent someone out (not Marcos). It was a JOKE. Guy didn’t even look at anything. Have it on video. I called AHS back and told them I wanted someone else out here. They sent Marcos!!!! His guy Juan came out and was amazing. He spent quite a bit of time to isolate the problem. THEN, he brought Marcos back out just to confirm. First, it was complete obvious that the salt system board was fried. There was a char mark. Then they isolated the problem with the heater. It was a minor fix, (not covered but totally ok to spend to fix). On the Salt System, they are replacing the board, going to be back out to... read full review
i am a d.y.i. type of guy and have an insight to the experience of a repair technician , on my call to feel out "Marcos" on his ability to troubleshoot my out of the basic Pentair pool heater, he passed my first test. , knowing that this was a complicated problem it was impressive to watch him think out the possible options , as he went through the basic ones to the not so basic to 'this part just doesn't' fail, i started to throw parts at the heater he was less expensive then my parts that i installed , nice guy, friendly and thorough.