About Tesla

Tesla, a pioneer in the electric vehicle industry, has garnered a mixed response from its customers. While some have praised the company's exceptional service and the unparalleled performance of its vehicles, others have expressed disappointment with the delivery process and the overall sales approach. Tesla's mastery of the car delivery process is remarkable, with customers often able to pick up their new vehicles on the same day. There were helpful volunteers on delivery day that were willing to spend as much time as needed. However, some have reported sparse interaction with the sales associates, and there were times that customers were unsure who to contact about financing issues. Despite these mixed reviews, Tesla's vehicles continue to reign supreme in the electric car market. Owners have praised the cutting-edge technology and unwavering commitment to safety that define these cars. The Tesla experience is often described as effortless, efficient, and enjoyable, with the convenience of bypassing traditional gas station visits and maintenance tasks. The service experience can be a very mixed bag. Some staff are knowledgeable and caring, quickly fixing issues, while others may try to avoid service. The service manager is very nice and knowledgeable, providing solutions for known issues. Overall, Tesla's innovative approach has earned it a loyal following, but the company's customer service and sales practices have room for improvement to ensure a consistently exceptional experience for all its customers.

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Reviews for Tesla

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Jan 2026
There is a staff member here named Angel.

It's a fitting name.

I placed an order for a m3lr. Before delivery he was considerate enough to let me know it had an unusual amount of rock chips. I expected cosmetic imperfections and studied the used inventory photos carefully to try and select a clean car. I didn't consider the possibility of 30+ rock chips on the car, while small they add up and there's extreme contrast with the black whereas they wouldn't show up so much on white.

He managed expectations so well, that even if he isn't successful in helping me transfer my 500 dollar deposit to another (not black paint) car, I still feel great about buying...read full review
Dec 2025
About a month ago, I purchased a Tesla Model Y through Tommy of Sale department. From my very first visit, he was extremely kind and took the time to explain everything in a clear and detailed way. Thanks to his support, I was able to purchase a great car with an excellent promotion.

Tommy is someone I truly trust, and the entire process was smooth and stress-free. I would definitely purchase another Tesla through him again and highly recommend him to anyone considering a Tesla.
Dec 2025
I recently purchased my new 2026 Tesla Model S Plaid from Tesla Irvine, and the entire experience was exceptional. The team made the process extremely efficient and straightforward from start to finish. Everyone I worked with was helpful, knowledgeable, and attentive.
Coming from the 2023 Model S, the upgrades in the 2026 Plaid are immediately noticeable. The handling feels sharper, the seats are significantly more comfortable, and the subtle styling touches and interior accents really stand out. The overall refinement of this model is a big step up. I’ve always joked about Teslas being “glorified golf carts,” but this one is on another level.
Very stoked...read full review