About Thompson Family Plumbing & Drain
Thompson Family Plumbing & Drain offers reliable and prompt plumbing services, including drain cleaning, emergency plumbing, and more. Their team of skilled technicians responds quickly to emergency situations, often providing same-day service. Customers frequently praise the technicians for being knowledgeable, courteous, and professional. Many appreciate real-time updates sent directly to their cell phones, which improve the overall experience. The company is known for its efficient problem-solving and clear communication, making it a trusted choice for plumbing needs. The owner is committed to customer satisfaction, personally reaching out to address concerns and ensure a positive experience. Their technicians go beyond basic requests by checking valves, pH levels in water, and providing helpful explanations, showing genuine care and honesty. With a reputation for excellent service and timely repairs, Thompson Family Plumbing & Drain has become a preferred option for many seeking reliable plumbing solutions.
Ian and Cesar were very friendly and helpful. I got a courtesy call that they were on the way, they gave me an estimate and were upfront on pricing and payment options and proceeded to install a waterline valve same day. I also got a complimentary water quality test and was surprised to learn my water is better than I had originally thought, and can be resolved fairly easily. Overall happy with my experience
Very thorough service from scheduling the appointment, receiving confirmation, receiving info of the tech assigned to the project, excellent. It’s great knowing what’s going up and not having to wonder while twiddling your thumbs. The technician, Jarod was professional and friendly, he knows his stuff and takes his time to thoroughly answer questions and explain at whatever detail that is being asked. Jarod has a professional demeanor but is also comfortable and takes a moment to acknowledge my pets and listens and follows requests to be aware of them, like when coming through the gate. He may be the first vendor on site who said he would properly lock the...read full review
This company is great specially Jett his the plumber that fix the broken pipe and leak in the bathroom he did excellent job great for customer service and his smart know what his doing and they are honest trustworthy company if your looking for a great plumber I highly recommend this company .👍