The front service desk rep stated if you need towels for the pool just let us know.
So when we went to the pool I let the front counter person know there are no towels available so he said he will bring towels down. In which no towels were brought down. So then while I’m at the pool I called on my cell to bring towels to the pool and still didn’t bring any towels. Then I had to finally go to the front desk to get towels all within 30 minutes. Just poor customer service.
Then in the morning I wanted to apply $100 towards my bill and Mara just know how to apply money to the bill.
As a Diamond member I was just surprised with the customer service!!
About Hampton Inn Los Angeles Int'l Airport/Hawthorne
Hampton Inn Los Angeles Int'l Airport/Hawthorne offers a clean and comfortable stay with welcoming staff. Guests appreciate the cozy beds and a great variety of free breakfast options, including the breakfast served with a friendly attendant. The hotel provides a coffee, tea, hot chocolate, and water stand available all day. The interior is modern and well-maintained, creating a pleasant environment. However, the parking situation can be inconvenient, as there is no easy or direct way to access the rooms from the parking structure, and the absence of elevators in the parking levels means a bit of a trek, especially with luggage and kids. The surrounding area may feel somewhat sketchy and less safe, with experiences of homeless individuals and people selling items in traffic, which can be uncomfortable. Many guests express satisfaction with their experiences and plan to return, highlighting the friendly staff, cozy atmosphere, and convenient free street parking.
Reviews
My sister and I came to LA for the first time, and we stayed here at the Hampton Inn. I highly recommend this place because of Luis. He was absolutely phenomenal and so kind to us. He helped us with everything and made us feel so welcomed with his jokes and positivity!!! It made my stay 10x better, and I will absolutely be coming back here in the future. Thank you Luis for being so amazing and making everything easy for us, we appreciate you so much.
Hotel is so nice inside! Breakfast is fabulous and included. The rooms and bathrooms are so nice and new. Great spot to be close to the music venues. Just stay at the hotel, don’t go walking.
Photos

Hours
Good to know
- swimming pool: indoor
- accessible parking near entrance
- ada-compliant main entrance
- ada-compliant restroom
- accepts credit cards
- free wi-fi
- wheelchair accessible
Location
11430 Acacia Avenue, Hawthorne, CA 90250
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