Lori's Puppy Palace

Nov 2022

1st off April has horrible ppl skills and apparently dog skills. my mom is new to Hanford took her dog to get groomed yesterday 11/3/22 she had an appt at 9am and never got a call when to pick up her dog. she called and no answer so knowing the business hours close at 5pm she went to the shop at 4pm and her dog was barley being groomed. April's excuse was she got behind doesn't make sense unless all those dogs were there before 9am. when my mom got home she saw blood all over her kitchen/ livingroom floor apparently April trimmed a nail too short. when my mom returned this morning to inform April she said is was normal for nails to bleed. there was a chihuahua there and said look clipped the chihuahuas nail and made it bleed as an example. I'm sorry this is not the 1st time my mom has taken her dog to get groomed and it is not normal unless the groomer cuts too short into the nerve. this is so upsetting when my mom went to inform April her remark was if you're not happy with the service go somewhere else 😕 wow unbelievable. if you love your fur babies and want them to be treated with the best care DO NOT TAKE THEM HERE!!!! Hanford is a small town and needs to be aware April is cruel to these dogs and she needs to be reported and investigated!!! so Disappointed with her attitude and lack of concern. not to mention my moms dog was so thirsty when she got home after being at the groomers for 7 hours I bet she didn't even have water for her. if only dogs can talk.