About Pro Desk at The Home Depot
Pro Desk at The Home Depot provides top-tier service with experienced professionals who are honest, knowledgeable, and efficient. They offer prompt assistance, whether it's fixing a leak, changing a thermostat, or making copies of a key. The staff is friendly and helpful, providing excellent customer service and being flexible with pricing and returns. While there may be occasional hiccups, such as issues with assembled products, the team works hard to resolve problems and ensure a positive experience for customers. Overall, Pro Desk at The Home Depot is a reliable and customer-focused service provider.
service is average. This store has the worst selection. Nothing is EVER IN STOCK. And the inventory is Always wrong. If and item is in "stock" that means nothing. Horrible run EMPTY store
DO NOT BUY APPLIANCES HERE, YOU WILL BE SCREWED! I bought two washer and dryers about 6 years ago, and had an absolute nightmare! One of the appliances arrives completely damaged, as if someone kicked in the sides, scratches all over the top, and parts missing. When I called the store, I spoke with an associate who didn't care, and an employee laughing in the background, WOW! Years later, I decided to give them a second chance. When I arrived at the store just before 4:30pm, there was no one to help me, everyone had gone home. I spent over an hour on my phone finding the best dishwasher, reading the reviews. Dishwasher arrives days later, which the delivery crew telling me I am screwed because I forgot to "add" in removal (this is not haul away fee of $50), this is JUST to removed the old dishwasher. One of the delivery crew was shockingly RUDE to me, I had to ask him to leave and told him to just drop off the dishwasher in the garage, because I did not pay for the removal. Then, I learned I needed an air gap installed, which they DO NOT do, either. Later I called the store to speak to a manager, whom was very blunt and rude, nearly yelling at me and made me feel like I was an idiot because Home Depot is not responsible to customers for NOT knowing that CA law requires an air gap, and she told me I was supposed to KNOW this?! That night I cut up my Home Depot credit card. NEVER AGAIN AM I GIVING THEM MY BUSINESS. Been over a week and still no dishwasher, going to another store! "Fool me once, shame on you; fool me twice, shame on me."
Everyone here clearly knows they are the only Home Depot in the area because despite having ample employees-NO ONE HERE WANTS TO HELP ANYONE! I expect terrible service from a big box store, but my god this place hits new levels of apathy. Not a single person here gives a shit about any customer. I've never seen more people try to look busy talking to each other, ignoring customers or pretending to be busy. The worst part is most people that shop here are hourly employees and they are costing their employers money or if they are the boss, wasting a ton of time. They need to fire everyone and start over.