Sutter Medical Group

Jan 2023

Dr. Grove is the best doctor I have ever had, and I am 73. She is very thorough and compassionate. I have been seeing her for the last 3 years for diabetes, depression and GERD. She treats me with respect, really listens to me and explains everything in layman's terms. Once, she was so concerned about me, that she called me at home. I am so grateful for her. I read the comment with 2 stars from Ness A., and yes, Dr. Grove does not answer those messages, but I just call the office now, and they give her the message personally. I don't understand why that person didn't just call the office? Please don't take her comments to heart. It's interesting that everyone else gives Dr. Grove 5 stars.

Dec 2022

I went to drop off my physical form as they requested me to do so I could have it signed. I dropped it off with one of the employees there who was kind enough to hand it to the office for me later since they were already closed. She told me they could have it seen within a week or so and would call me as soon as it was signed. I waited about 2 weeks and called the office to check if they had it signed yet and they told me they apparently lost track of my physical exam form but would call me when they found it or to update me on it as soon as they could. After a couple weeks of no response I had to call them myself and they ended up telling me something completely different than what they had been telling me the during this entire process and that I didn’t need to drop my physical exam form off because I had to do it in person all along on the day of my exam. The main problem is the communication within the office and the consistency of what they say. No one communicated anything to each other, that or it got lost in translation, and so I had to print my physical exam form for the 2nd time and hope for the best. Their employees are very polite and respectful but something is wrong with their communication and the consistency of what they say. So much so that that I can’t get a direct answer or a hold of the main office, even with the help of a customer service employee whose help and effort I appreciated.

Aug 2022

I went to drop off my physical form as they requested me to do so I could have it signed. I dropped it off with one of the employees there who was kind enough to hand it to the office for me later since they were already closed. She told me they could have it seen within a week or so and wouldcall me as soon as it was signed. I waited about 2 weeks and called the office to check if they had it signed yet and they told me they apparently lost track of my physical exam form but would call me when they found it or to update me on it as soon as they could. After a couple weeks of no response I had to call them myself and they ended up telling me something completely different...read full review