About Barney & Russum Animal Clinic: Veltri Shannon D DVM
Barney & Russum Animal Clinic is recognized for its compassionate and professional veterinary care. The clinic offers affordable payment plans, making it accessible for clients facing financial difficulties. Many clients appreciate the genuine care provided by the veterinarians and staff, noting their professionalism and willingness to help during challenging times. For instance, one client praised Dr. Mack for her thorough explanations and support during a difficult decision regarding their pet's health. While most staff members are described as kind and helpful, there have been concerns about one employee's attitude. A client suggested that additional training could improve interactions with clients, indicating that this could enhance the overall experience at the clinic. In terms of pricing, clients have found Barney & Russum to be competitively priced compared to other local veterinary services, with one case highlighting a significant cost saving for a dental procedure for a pet. Overall, the clinic is highly recommended for anyone seeking quality care for their pets in a supportive environment.
So this vet is a very good vet and very helpful. An definitely try to help clients who can't afford there bills with payment plans. But i just recently had a problem with a employee named makayla, i don't know if im spelling her name correctly. But she has terrible attitude, demeanor is terrible, an how she speaks to the clients is terrible. So with a establishment like that my only regards to them is they should definitely get her some more training. Because she can rub somebody the wrong way and everybody won't have the same patience i had with her an somebody might actually react an do something you that girl. But other then that i like everybody else in that establishment is very nice and helpful and know how to carry themselves. So i really hope they fix that problem and i don't think makayla needs to be fired but she definitely needs some more training with dealing with clients because her attitude is terrible and that mouth is to smart for me for somebody that knew nothing about the situation or my pet. I hope she gets the help she needs or the love she is missing at home somewhere else then a bad attitude at work an letting it out on others because her personal life.
Unfortunately not the same quality service as it used to be hard get a hold of...very limited time as well as personal care. You feel like you are pushed through quickly because there is no time for you or your pet. Not good feel to be in if your fur baby isn't well. I hope they fix their customer service practices and focus on their main priority and that is the care and quality service.
I can honestly say that there are bad vets and there are great vets. Barney & Russum took us in and treated us professionally. They weren't after the money like so many bad Vetinarian's are. Dr. Mack was great she explained everything to us and genuinely cared for our family member/pet. Unfortunately our Mia had kidney issues that were to far advanced. We had to make a tough decision to put her down. Dr. Mack and the staff were so helpful in finalizing everything which made it a lot easier for us. I'd like to thank Dr. Mack and her support staff for the help they gave my family in this difficult time. Like I said there are very bad useless Vetinarian's but this one isn't one of them !!