San Diego Arthritis Medical Clinic

Jun 2025

I was supposed to see them on June 19, 2025... I received a call on June 16th being today from the girl behind the desk letting me know that they had to put my appointment off for one more day so they can celebrate Juneteenth... A fake holiday that isn't even a holiday anymore... You made my appointment a month ago and you wait 3 days before my appointment to tell me that you are going to be closed that day... Maybe if you all didn't play around so much and did your job more, you would have realized it sooner... I will NEVER recommend this office to anyone...

Jun 2024

They never answer their phones, they play games as it’s all immature children that work there. I live an hour away and they never called me to cancel instead they told me the day of my appointment that Dr wasn’t there AFTER I already made the drive. The receptionists are young and play too many games regarding appointments and cancellations. They gossip behind the window, it’s very unprofessional and it’s sad because I NEED my Dr , none of this is his fault either as he’s excellent this far!

Sep 2018

Dr. Keller gets 5 stars for being friendly, caring and intelligent. My first visit with him was very pleasant and I never felt rushed. He asked me lots of questions, ordered a couple of tests and took his time during the initial examination, indicating to me that he genuinely wanted to help and get to the bottom of what was causing my pain. His office staff on the other hand really needs to work on being more professional. The overweight gentleman that does the x-rays seems rude and impatient. This gentleman and the ladies at the front desk loudly discuss patient information which I believe is a violation of the HIPAA. If I witnessed this on my first visit it's most likely a regular occurrence. My experience with the staff really left a bad taste in my mouth because their disregard for the patient's well-being was so blatant. I know they see slow, elderly patients such as myself all day every day, but a little compassion and respect goes a long way. When we are in pain and visit our doctors to have tests done, we feel vulnerable and worried. We just want to get these things over with and find out what's wrong. All we want is some patience and compassion.