About Value Windows & Doors
Value Windows & Doors is a reliable company known for its excellent customer service and quality products. Customers have praised the company for taking responsibility for issues related to windows installed by third-party contractors, demonstrating a commitment to customer satisfaction. One customer shared a positive experience where Value Windows addressed leaking windows that were improperly installed years prior, offering a full replacement at no cost. They appreciated the continuous communication throughout the process and the professional installation team. Another customer highlighted the company's willingness to provide repair service under warranty, even for windows purchased over a decade ago, noting the professionalism and efficiency of the technician. Overall, Value Windows & Doors has built a strong reputation for valuing its customers and delivering effective solutions, making it a highly recommended choice for window and door needs.
I requested service from Value Windows for my old leaking windows which were installed falsely a few years ago by an independent contractor.
When I called the comapny they asked me to send an email to their service department with photos of the issue for review. A couple month later, Value sent a couple technician to my place in Orange county. They investigated the issue and came back about a month later with their supervisor. Again spent hours at my place investigating and discussing a few solutions. However, in the end they came to the conclusion that the windows were ordered and installed improperly in the first place and need to be replaced. They assured me...read full review
Went through a full home remodel around five years ago and my contractor recommended Value windows. Never heard of the company but he used them for many of his projects. Windows and sliding doors work great, and contrary to some of the other reviews, color has been consistent through the years as well. On one of the larger dual panes windows, I had something called spontaneous breakage occur (window basically just shattered). It is not common, but can happen (and not necessarily just tied to this manufacturer). Having contacted Value directly, was thinking that this could be covered under warranty due to it not being caused by me. Unfortunately, they said that it wouldn't be covered and offered me a quote to get it replaced. Reluctantly said yes and was waiting which took a while. I was beginning to wonder why it was taking so long when they finally got back to me to say that they were working with management to see if they can replace it free of charge - whoa! I'm so appreciative of this company for going above and beyond. Again, based on the other yelper reviews, it looks like hit or miss, but wanted to leave my review for the positive experience I had. Also special shout out to Cristina and Winnie in the service department for making this happen, as well as the good flow of communication back and forth.
When I renovated my house over 12 years ago, I purchased and installed Value windows when the company was just starting and very small. Recently I had two of the windows with their balancer coils broken. I reached out to the company for the parts. They provided the repair service (non-trivial, took about an hour to replace the three coils) under their product warranty charging me a nominal fee for sending a technician to my home for the parts and services. The technician was professional and efficient. Given that the windows were purchased more than 10 years ago, the fact that the company was willing to provide support is amazing and a pleasant surprise in this day and age.