Ulta Beauty is a popular US retailer offering a wide range of beauty products, including cosmetics, fragrances, skincare, and hair care. They stock over 25,000 products from 500 brands, including popular names like Fenty, Tarte, and CHANEL, as well as exclusive lines such as Kylie Cosmetics and Olaplex.
The Conscious Beauty section provides options for vegan, clean ingredients, cruelty-free, sustainable packaging, and community-impact products. The Salon at Ulta Beauty offers various services, including haircuts, coloring, makeup, and ear piercing.
Customers have praised the helpful and friendly staff, who take the time to work with sensitive skin and ensure satisfaction. They have been commended for their assistance during return processes and going the extra mile to resolve issues. Some customers, however, have noted average employee interaction, with room for improvement in following through on customer requests.
Overall, Ulta Beauty provides a vast selection of beauty products and services, with mixed feedback on customer service interactions.
I don't usually go to Ulta, but at this location, their staff was so nice and attentive. I went in for their Mac master class and learned so much. Their manager ( Dakota) sry if I got the name wrong,
She was so sweet, giving me a new makeup look and teaching me the techniques. She's super patient, and I love to come by next time for the products. They even have a whole new selection compared to Sephora.
I visited this Ulta in Walnut on Saturday, August 10th with my sister and was helped by a Jessica J.- an incredible, personable employee. Kind and patient (and so pretty!!), she helped my sister and I with the app while we were at the register to find the coupons we needed, was efficient with our asks, and made sure we were very cared for. Very happy with my experience & the customer service ☺️
As a non makeup lady I walked in bewildered hoping for some hair and makeup help before an event. The staff was friendly and helpful. They not only made me look amazing but took the time to work with products that did not irritate my super sensitive skin. The manager was leaving for the day but stopped to find a replacement shade for the lipstick they had used for my makeup but did not have in stock. Thank you Ulta staff!
21650 Valley Boulevard, City of Industry, CA 91789
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