TERRIBLE customer service and will just keep your money without a proper package reaching you. Purchased a Suzies Prep and Bond Set and a Suzies CLEAN ACRYLIC Starter Kit for my girlfriend. They shipped the items and failed to provide accurate information to customs in Mexico. They said they would resolve it, but the items were confiscated and their customer service refused to offer a refund, or even send the items again. We wanted to purchase a few products for a Spa we are starting up, but this was a terrible choice. Pretty terrible way to conduct business, if that's how you'd even call it.
September 2021
(Flow) I was not happy with the overall experience, firstly when i got the product the battery was completely dead and it took a while to realize the charging port was underneath the button. As an avid techie, i found it very difficult to put the charger in place. Reading your booklet it says "first use up the battery before charging" there was nothing saying the battery would be flat on arrival. Eventually when i figured that out and it was charged, wearing the product was difficult with wearing glasses and everytime we tried to adjust the straps the front cover fell off. Great Idea - Poor Design
TERRIBLE customer service and will just keep your money without a proper package reaching you. Purchased a Suzies Prep and Bond Set and a Suzies CLEAN ACRYLIC Starter Kit for my girlfriend. They shipped the items and failed to provide accurate information to customs in Mexico. They said they would resolve it, but the items were confiscated and their customer service refused to offer a refund, or even send the items again. We wanted to purchase a few products for a Spa we are starting up, but this was a terrible choice. Pretty terrible way to conduct business, if that's how you'd even call it.
(Flow) I was not happy with the overall experience, firstly when i got the product the battery was completely dead and it took a while to realize the charging port was underneath the button. As an avid techie, i found it very difficult to put the charger in place. Reading your booklet it says "first use up the battery before charging" there was nothing saying the battery would be flat on arrival. Eventually when i figured that out and it was charged, wearing the product was difficult with wearing glasses and everytime we tried to adjust the straps the front cover fell off. Great Idea - Poor Design
TERRIBLE CUSTOMER SERVICE