About Better Earth Solar
Better Earth Solar is a solar energy and sustainability company dedicated to helping homeowners transition to solar power without any upfront costs. Their mission is to inspire a shift away from dirty, unsustainable energy sources. Reviews highlight the friendly and informative nature of their sales representatives, with one mentioning a quick installation process completed in just 12 days. Many customers appreciate the politeness of the installation crew and express satisfaction with the potential savings on energy bills. The company is known for professional and clear communication, with representatives providing detailed explanations about solar panel systems, including the type of panels used, production capacity, and thermal imaging to ensure full coverage of current electric usage. The financing options are fully explained and have been delivered as promised. Customers report smooth, one-day installations that are carried out professionally, with systems operating as detailed in presentations. Customer service is generally responsive and helpful. One customer praised Martin, an escalation manager, for his great service during a speed bump, which led to a recommendation for Better Earth to neighbors and friends. Another customer shared that the company responded quickly to a roof leak caused by the solar installation, resolving the issue within a week with inspection, roof repairs, and repainting, showing professionalism and a strong commitment to customer satisfaction. Overall, Better Earth Solar aims to provide reliable, sustainable energy solutions and is committed to improving customer experience, with transparent communication and attentive service.
Overall, had a good experience working with Better Earth.
Specifically want to shout out, Martin (escalation manager), Who was super helpful when I hit a speed bump. He gave great customer service and made sure I was well taken care of.
Because of Martin’s great service, I will recommend Better Earth to my neighbors and friends.
I had responded to a Facebook ad to inquire about solar energy and within hours had every solar company in a 50 mile radius call me to set up an appointment for a sales presentation. Don't do that. Anyways one of the companies was Better Earth; they sent Jacob to give the presentation. He was professional, clear and concise about how Better Earth does solar panel systems. The type of panels used, production capacity and thermal imaging to ensure the arrangement would completely cover our current electric usage. The financing options were fully explained and have been exactly as promised. I have only paid Duke the connection fee (cancel budget billing) and Better...read full review
A representative of a company installing solar panels ( Better Hearth Solar) in our neighborhood knocked on our door, and my husband and I decided to hear their proposal. The negotiations and project planning for our home were handled with minimal pressure from the company but with great attention to detail. After two years of completely trouble-free operation, we discovered a roof leak related to the solar installation. I contacted their customer service, including the agent we worked with two years ago. They responded within 24 hours and resolved the issue within a week, including an inspection, roof repairs, and repainting the affected wall and ceiling. I am thoroughly...read full review