Thomas Pools and Spas

Thomas Pools and Spas is a family-owned business specializing in building pools and spas. Customers praise the company for its good prices, smooth construction process, and dedicated owner, Todd. He is described as being present throughout the entire process and readily available to answer questions and address concerns even after the project is complete. One customer highlights the peace of mind that comes from Todd's ongoing support and commitment to customer satisfaction. Another customer, however, expresses dissatisfaction with the communication and responsiveness of the company regarding repairs for mistakes made during construction. They mention issues with tile installation, railing placement, and chemical balancing, which led to black mold growth in their newly built pool. Despite these issues, the customer acknowledges the beauty of the pool itself. Overall, Thomas Pools and Spas receives positive feedback for its customer service and quality of workmanship, but potential customers should be aware of the possibility of communication and repair issues.