Unfortunately, customer care has gone downhill..apparently understaffed as they can't even pick up the phone...left message but no return call...no problem, plenty of eye care places around town.
December 2023
Unfortunately, I had a serious problem with the prescription from this office. As it tuned out, I was prescribed progressive lenses instead of single vision ones. I empathized multiple times during the visit I had no complaints about close up and intermediate vision. I almost got into a severe car accident as a result because of insane peripheral blurriness. The ophthalmologist gave me zero heads up about this technology. I also wasted 3k on glasses on top of that which are absolutely useless now because I cannot see anything close and I cannot drive in them. After 1 month trying to adjust and leaving in hell Lenses should be replaced. This practice either negligent or... read full review
January 2023
After having been a patient here for many years, I changed offices for my (and my daughter's) vision needs. Following the start of the pandemic, this office simply would not return phone calls involving my new prescription. To be honest, it felt like patient abandonment. I felt forced to seek services elsewhere, but am happy with the new place I'm now giving my money to.
Unfortunately, customer care has gone downhill..apparently understaffed as they can't even pick up the phone...left message but no return call...no problem, plenty of eye care places around town.
Unfortunately, I had a serious problem with the prescription from this office. As it tuned out, I was prescribed progressive lenses instead of single vision ones. I empathized multiple times during the visit I had no complaints about close up and intermediate vision. I almost got into a severe car accident as a result because of insane peripheral blurriness. The ophthalmologist gave me zero heads up about this technology. I also wasted 3k on glasses on top of that which are absolutely useless now because I cannot see anything close and I cannot drive in them. After 1 month trying to adjust and leaving in hell Lenses should be replaced. This practice either negligent or... read full review
After having been a patient here for many years, I changed offices for my (and my daughter's) vision needs. Following the start of the pandemic, this office simply would not return phone calls involving my new prescription. To be honest, it felt like patient abandonment. I felt forced to seek services elsewhere, but am happy with the new place I'm now giving my money to.