About MAC Cosmetics
MAC Cosmetics is a welcoming destination for makeup enthusiasts. The staff are friendly, professional, and eager to assist, taking the time to understand customers' needs and provide personalized advice. The store's atmosphere makes customers feel comfortable and valued, with staff treating all guests with respect and kindness. With exceptional customer service, MAC Cosmetics is a must-visit for anyone looking to enhance their makeup skills, whether for cosplay or everyday use. The Topanga store is particularly praised, with customers highlighting the amazing employee Daniel. He is described as pleasant, patient, and cheerful, even when the store is busy. Daniel handles the high-traffic with a smile and a gracious attitude, helping customers feel confident and beautiful. The manager of the store is also praised for being super friendly, welcoming, and knowledgeable, meeting customers' needs with attention to detail. Customers highly recommend this MAC location.
No, thanks. On December 18 2024 at 3:40 PM I walked in to buy my wife a gift card. I stood by the register and waited, and one of the young guys said, "be right with you". So I waited and waited and waited and I kept waiting. As a third employee arrived so did another customer. So the third employee rushed to clock in, put on her brush apron and immediately began helping this new customer. Mind you I was still standing near the cash register where the employee clocked in. My gazes went ignored. It was almost like I was invisible. Once I realized I was being ignored, and the employee helped the female customer I gave up and I walked out. Not one bit of this is acceptable. Screw you.
Big shoutout to MAC for having such an amazing employee like Daniel at the Topanga Store. He's always pleasant, patient, and cheerful; even when the store is packed and everyone's asking him a million questions. No matter how busy it gets, Daniel handles it all with a smile and such a gracious attitude. He's my go-to whenever I'm at the mall! Even if I don't really need anything, I love stopping by because Daniel makes the whole experience so enjoyable. He has this incredible way of helping me feel confident and beautiful every time I try something new. My MAC collection is money well spent. It made me discover my uplifting love to mix and match colors. Honestly, he's a gem, MAC is lucky to have him.
I went in yesterday to shop for some items, and I primarily went in because their was a signage stating "30% off store wide" I proceeded to shop, I grabbed some items. As I went to check out I confirmed with the cashier "it's 30% off correct" she then answered "No actually it's just those items other there *pointed at a small section in the corner* I was taken aback because the purpose of the signage is to catch your attention and pull you in to the store. I was very upset about this despite the sign saying at the very bottom "exclusions apply" the 'EXCLUSIONS' was the ENTIRE STORE. It's ridiculous. I called the customer service line and expressed my frustration and all they said was " we can't do anything about it, it's a policy and they handle it internally" which truthfully means that nothing will get done. So I will be returning my products today, and will no longer be shopping with MAC. There priority is to trick their consumers than to be honest and correct a mistake that they make. I will take my business where I'm cared for and my concerns matter Aka SEPHORA.