Got a new Noritz tankless gas water heater from them installed yesterday. Very please with both the pre-install information and pricing and the quality of the install. Our tech Jared was top notch and went the extra mile.
November 2025
I definitely recommend The Water Heater Company and specifically their tech, Shawn. There is excellent communication when the appointment is scheduled and regarding the arrival time of the tech. Shawn is very professional, polite and informative. He noticed a potential issue with our water heater when he was there to do yearly maintenance. Rather than pressuring us into expensive repairs, he called the manufacturer and ultimately communicated that no repair was required. We greatly appreciated his candor and expertise.
October 2025
I want to commend The Water Heater company and specifically their repair tech, Shawn R. Both were professional and responsive. Communication as to the service appointment and followup conformations were extremely helpful. Many service based companies will provide you a 2 to 4 hour window as to when their tech will be On Site. Usually, they show up towards the end of the window. Shawn showed up within the first hour of the window both times he was here. Once for the initial diagnosis which required ordering parts from the manufacturer, and second to install the replacement part a couple of days later. At all times, Shawn was polite, respectful and professional,... read full review
Got a new Noritz tankless gas water heater from them installed yesterday. Very please with both the pre-install information and pricing and the quality of the install. Our tech Jared was top notch and went the extra mile.
I definitely recommend The Water Heater Company and specifically their tech, Shawn. There is excellent communication when the appointment is scheduled and regarding the arrival time of the tech. Shawn is very professional, polite and informative. He noticed a potential issue with our water heater when he was there to do yearly maintenance. Rather than pressuring us into expensive repairs, he called the manufacturer and ultimately communicated that no repair was required. We greatly appreciated his candor and expertise.
I want to commend The Water Heater company and specifically their repair tech, Shawn R. Both were professional and responsive. Communication as to the service appointment and followup conformations were extremely helpful. Many service based companies will provide you a 2 to 4 hour window as to when their tech will be On Site. Usually, they show up towards the end of the window. Shawn showed up within the first hour of the window both times he was here. Once for the initial diagnosis which required ordering parts from the manufacturer, and second to install the replacement part a couple of days later. At all times, Shawn was polite, respectful and professional,... read full review