I definitely recommend The Water Heater Company and specifically their tech, Shawn. There is excellent communication when the appointment is scheduled and regarding the arrival time of the tech. Shawn is very professional, polite and informative. He noticed a potential issue with our water heater when he was there to do yearly maintenance. Rather than pressuring us into expensive repairs, he called the manufacturer and ultimately communicated that no repair was required. We greatly appreciated his candor and expertise.
October 2025
I want to commend The Water Heater company and specifically their repair tech, Shawn R. Both were professional and responsive. Communication as to the service appointment and followup conformations were extremely helpful. Many service based companies will provide you a 2 to 4 hour window as to when their tech will be On Site. Usually, they show up towards the end of the window. Shawn showed up within the first hour of the window both times he was here. Once for the initial diagnosis which required ordering parts from the manufacturer, and second to install the replacement part a couple of days later. At all times, Shawn was polite, respectful and professional,... read full review
June 2025
We have lived in our house for 40 years. In that time, we have worked with a lot of different companies and many different individuals. I can honestly say that Shawn, with The Water Heater Company, is among the best. Shawn is knowledgeable and efficient with great communication skills. And, he was on time, which is huge. He professionally addressed the problem we were having with our tankless water heater, no fuss no muss. We would definitely use this company and Shawn again!
I definitely recommend The Water Heater Company and specifically their tech, Shawn. There is excellent communication when the appointment is scheduled and regarding the arrival time of the tech. Shawn is very professional, polite and informative. He noticed a potential issue with our water heater when he was there to do yearly maintenance. Rather than pressuring us into expensive repairs, he called the manufacturer and ultimately communicated that no repair was required. We greatly appreciated his candor and expertise.
I want to commend The Water Heater company and specifically their repair tech, Shawn R. Both were professional and responsive. Communication as to the service appointment and followup conformations were extremely helpful. Many service based companies will provide you a 2 to 4 hour window as to when their tech will be On Site. Usually, they show up towards the end of the window. Shawn showed up within the first hour of the window both times he was here. Once for the initial diagnosis which required ordering parts from the manufacturer, and second to install the replacement part a couple of days later. At all times, Shawn was polite, respectful and professional,... read full review
We have lived in our house for 40 years. In that time, we have worked with a lot of different companies and many different individuals. I can honestly say that Shawn, with The Water Heater Company, is among the best. Shawn is knowledgeable and efficient with great communication skills. And, he was on time, which is huge. He professionally addressed the problem we were having with our tankless water heater, no fuss no muss. We would definitely use this company and Shawn again!