Hems Brothers Mortuary

Dec 2022

Please be warned that Hems Brother Mortuary is not a reputable business!!!! You are despicable business. It's already hard enough with dealing a parent's passing but now I cannot even bury her due to Hems Mortuary lack of morality and business principles.My mother purchased a plot from Hems Brother Mortuary back in November 1999. My mother passed May 2022 in Long Beach, CA.I have been calling Hems Mortuary since late May 2022 to schedule her ashes burial and they will not take my calls or work with me to schedule her burial. Yet, Hems took my mother's money for the plot back in 1999. I have asked repeatedly for Kirk or Jamie Hems, and no one has returned my call to schedule my mother's burial. The staff keeps giving excuse is that they are so busy they don't have time to deal with ashes burials. Aren;t you a mortuary and funeral home?This is already a difficult time with a parent's passing but then to deal with Hems is unbelievable. My mother purchased the plot so she could be buried with my father and Hems is not honoring the purchase or my mom's last wishes. Hems Mortuary owns the cemetery in Calexico so I can't use someone else to bury my mom.

Jun 2022

Worst customer service ever they never return calls have to be on waiting list to receive a call back they don’t have any humane compassion . they lock people in when visiting there loved ones at the cemetery i’ve seen it .

Oct 2021

If I can give this place and family 0 stars I WOULD. I will talk about the cemetery! This cemetery is owned by the Hems family and is a reflection of how greedy the family is. The presentation of this cemetery appears to be abandoned/neglected. This is one of the saddest cemeteries I've ever seen. The grass is dead. There is no sprinkler system or enough of a system to cover the entire radius of the property. Families gather and take there own water and sprinklers to irrigate the area there family is in!!! Water tanks are loaded on the back of peoples trucks in order to water the area there family is in!!! SHAME ON YOU HEMS!!!!This should tell you that none of the Hems would want to be buried here that's for sure considering how much this place is neglected!!