About Hotel Metropole
Hotel Metropole is a highly-rated hotel known for its spacious and clean rooms. Guests appreciate the convenient location, describing it as "walkable" and "in the heart of Catalina near the pier." This central position makes it easy for visitors to access the beach, restaurants, and fun centers with arcades. The hotel offers excellent service, with staff like Vanessa and Mike going the extra mile to ensure guests have a memorable stay. While some minor issues have been reported, such as noise disturbances and a difficult-to-lock balcony door, these are considered insignificant by most guests. The hotel's spa, "A Touch of Heaven," is also highly praised. Guests enjoy the elegant bathrooms with beautifully smelling amenities and the fantastic hot tub with incredible views. Although some found the complimentary champagne to be of lower quality, the overall experience at Hotel Metropole is highly recommended, making it a great choice for families and travelers alike.
We just checked out after a truly wonderful stay at the Hotel Metropole and what a great experience it was. From the enthusiasm and cheerfulness of both Sheila and Yoli by phone who caringly assisted with our reservation, to Vanessa and Cody at the front desk, our stay was fabulous from start to finish. We also appreciated the many thoughtful little details at the Metropole, items which included luxury aromatherapy body wash, shampoo and conditioner, and the added charging ports at both nightstands. The entire facility was very clean and showed impeccable attention to detail, and the rooftop lounge with a hot tub and patio furniture was well laid out. The bed was extremely comfortable and clean, and the down pillows were some of the best we’ve experienced. The included breakfast featured bagels, a variety of pastry options, Chobani yogurt, and a selection of bananas, tangerines and more. One detail which really stood out to us was just how wildly attentive the entire staff was to any need. As one example, I had forgotten to pack shaving cream and had commented to my wife just outside the elevator that perhaps I should run to Vons to purchase some. Within possibly three seconds, Vanessa at the front counter was running to us at the elevator with a three pack of shaving cream and saying she had overheard my comment and wanted to offer me what I needed! We are in the hospitality business here on the island and are experienced in what’s important to guests, and the Metropole truly delivered! 5.0 stars!
We went to Catalina Island for our 18th Anniversary. Hotel Metropole was our 1st. stop. The service was awesome. We told Vanessa why we were on the Island. She gave us a complimentary bottle of champagne and gave us a room with a great view if the island. The only draw back was that the jacuzzi needed to be fixed. If it was. This place would get a 5 out of 5 no problem. This is our place when we come back.