Photos for Sunny Brae Animal Clinic: Burden Susan DVM
Reviews for Sunny Brae Animal Clinic: Burden Susan DVM
Add your commentSunny Brae Animal Clinic: Burden Susan DVM
900 Buttermilk Ln, Arcata
Directions Call Website Suggest an Edit
900 Buttermilk Ln, Arcata
Directions Call Website Suggest an Edit
New to town. Called because my dog is having an allergic reaction. They are not taking new clients because they are booked out so far. 3 stars bc they weren't able to see us but not 1 because I understand why. Just reviewing so others know to save their time and not call.
Been taking all of our animals here for almost 30 years. Currently we just have one kitty we bring in for his annual exam and vaccinations. Today was the exam with Dr. Higgins. The clinic has things very streamlined during the pandemic. You park in a numbered spot, go inside to check in and a vet tech comes out to get your animal. After the exam Dr.Higgins called my cell to give me a full recap of my cat's exam and ask if I had any questions. Then I went inside to pay and got my baby back. It was all a smooth process and everyone was sweet and welcoming. Thanks SBAC!
Whew! I'm not the only one who has been treated with disrespect by the SBAC front desk staff. When I took my dog in for emergency surgery - they were fantastic! They saw my dog right away, and the vet did an absolutely WONDERFUL job with the surgery. She saved my dog's life. Same thing when I had another dog neutered at SBAC. Fantastic job, and excellent results. The doctors in both cases called regularly to see if my pups were OK. So - hey - Sunnybrae. I recommend that you have regular staff meetings Re: Public Relations. This is primarily in regard to your outgoing recorded message, phone manners, and front desk staff's attitude. Here's what's... read full review