About Sunny Brae Animal Clinic: Burden Susan DVM
Sunny Brae Animal Clinic has been providing reliable pet care services for the local community for over 30 years. The staff is known for their friendly, accommodating, and sympathetic approach, especially during times of crisis. The clinic has implemented efficient procedures to ensure a smooth experience for clients, even during the pandemic. Patients receive thorough examinations and personalized attention from the veterinarians, who take the time to discuss the results with the owners. Overall, Sunny Brae Animal Clinic is a trusted and well-regarded veterinary practice in the area.
New to town. Called because my dog is having an allergic reaction. They are not taking new clients because they are booked out so far. 3 stars bc they weren't able to see us but not 1 because I understand why. Just reviewing so others know to save their time and not call.
Been taking all of our animals here for almost 30 years. Currently we just have one kitty we bring in for his annual exam and vaccinations. Today was the exam with Dr. Higgins. The clinic has things very streamlined during the pandemic. You park in a numbered spot, go inside to check in and a vet tech comes out to get your animal. After the exam Dr.Higgins called my cell to give me a full recap of my cat's exam and ask if I had any questions. Then I went inside to pay and got my baby back. It was all a smooth process and everyone was sweet and welcoming. Thanks SBAC!
Whew! I'm not the only one who has been treated with disrespect by the SBAC front desk staff. When I took my dog in for emergency surgery - they were fantastic! They saw my dog right away, and the vet did an absolutely WONDERFUL job with the surgery. She saved my dog's life. Same thing when I had another dog neutered at SBAC. Fantastic job, and excellent results. The doctors in both cases called regularly to see if my pups were OK. So - hey - Sunnybrae. I recommend that you have regular staff meetings Re: Public Relations. This is primarily in regard to your outgoing recorded message, phone manners, and front desk staff's attitude. Here's what's happened to me: The recorded message is very off-putting. It's about how they won't accept new customers - there's no cheerful greeting. No encouragement to check back later. The phone rings and rings and no one picks up. I have had to interrupt being told that I will be put on hold, and if the clock ticks 5, before they get to me, well, that's too bad! One time, I was trying to cancel an appointment- doing them a favor! So I took approx 1 minute to cancel appt. - after interrupting the "you're a naughty girl" talk. It's like the employees who interface with the public are protecting the docs behind closed doors from having too many patients. You know what they say- "Be careful what you wish for..."