About 1-Tom-Plumber
Based on the reviews, 1-Tom-Plumber provides excellent service. The team is incredibly professional, efficient, and friendly. They are incredibly honest and explain issues clearly. They are knowledgeable and have a polite manner. They show up right on time and are reliable. They communicate during repairs and make sure to fix any secondary leaks. They let customers know what to expect, give options, and make sure the customer is happy. They have a very friendly attitude and work great together as a team. They are quick on getting the job done and leave the work area spotless. Customers highly recommend them for any plumbing needs and will call them again.
It was Saturday and had a bad toilet stoppage. The company and service person Bryan responded in 2 hours. They found the clog so severe it needed jetting. Bryan came back with Eddy and they got the job done in a couple hours. I will have them install a new toilet and comfortable with them doing other work including whole house repipe.
Having a plumbing emergency over a holiday weekend is something no homeowner wants to experience, but the silver lining was finding 1 Tom Plumber.
Their response time was incredibly fast, and their diagnostic fee was very reasonable. From my first phone call to the completion of the repair, everyone I interacted with was kind, professional, and respectful.
My leak turned out to be much more complicated than expected, but Eddie, their leak specialist, was absolutely outstanding. He kept me informed every step of the way, explained my options clearly, and included me in the decision-making process. As a homeowner, that meant a lot and gave me confidence during...read full review
Very happy with 1-Tom-plummer. Mike was very thorough.. Found out I needed to replace my old toilet, And I thought as long as he was here, I had him replace the other toilet as well....I hated it..lol.
He was super nice and did a great job on both toilets and clean up.