About Kal Tire
Kal Tire in Tsawwassen is a reliable choice for drivers seeking various automotive services. They offer a wide selection of tires from trusted brands like Nokian, Bridgestone, and Michelin. Customers praise the shop's friendly and polite staff, as well as their seamless ordering and installation process. Kal Tire is known for its comprehensive warranties, honest service, and reasonable prices. The shop provides a range of services, including flat tire repairs, new tire installations, oil changes, brake repairs, wheel alignments, and diagnostics. Kal Tire also offers the convenience of online shopping with price, rebates, installation, and taxes included. Customers have had very good experiences at the shop, with one praising the staff's honesty and efforts to correct an issue with a brake squeak under warranty. Another customer, who was traveling from Manitoba, appreciated the manager's kindly assistance in getting their tires addressed and helping them get back on the road. The business has also been recommended for its exemplary customer service, with special thanks to Mescobedo and Matias in reception for efficiently and professionally addressing the customers' needs.
I was happily surprised by my experience yesterday. It was almost closing time and Ryan was super fast and helpful, made things happen in no time and saved my day.
Impressive customer service. Amazing guy
Will be back for sure.
After a bad customer service experience at the front counter I was contacted by the owner who apologized for the poor service and it was clear he was doing what he could to remedy the situation.
We had a good discussion and I do believe he was serious in his apologies and his commitment to use this as a learning opportunity for his staff member.
I have reclassified this from one to four stars due to the managers professional response to my concerns.
We have no words to say how grateful we are, Matias helped us diagnose a problem with a used car we just bought, made a report, gave us all the information we needed to confront the dealership and gave us his card in case we needed help. With his help and guidance we managed to get free parts and labour from the dealership. Matias exceeded at all levels, we are now Kal Tire clients for life. 🙏🏻