Salmon Arm GM

Salmon Arm GM, located in the heart of the Shuswap, is known for its excellent and professional customer service. Their service area extends from Kamloops to Revelstoke, and from Sicamous to Armstrong. The dealership has received praise for their treatment of both local and out-of-town clients. Customers mention that regular services are done efficiently and knowledgeably, with no corners cut and jobs completed quickly. The service on a vehicle was timely and thorough, with a video walk-around to show the work being done. The manager is described as friendly and approachable, a demeanor reflected in the rest of the staff and the store.

The sales team is commended for a great experience, with clear and prompt communication and fair numbers for trade-ins and purchases. One customer purchased a 2024 Silverado and described it as one of the best experiences in purchasing a vehicle, a true pleasure to deal with the staff. Customers would recommend speaking with these people if in the market for a new vehicle. Overall, Salmon Arm GM is commended for their professionalism, fairness, and excellent customer service. They are praised for their timely service and thorough inspections, as well as their friendly and approachable staff. The store is held in high regard. However, one customer noted dissatisfaction with the booking of appointments, as an oil change took 2.5 hours when it should not take over 2 hours for a job that takes 15 minutes, causing them to miss an important appointment.